At PRADO JOAILLERIE MILANO, we believe true luxury is found not only in exceptional craftsmanship, but also in exceptional service.
Below you'll find answers to the questions we receive most often. If you require further assistance, our Client Care team will always be pleased to help.
Shipping
Do you offer free shipping?
Yes. We offer complimentary express shipping across Europe on every order.
Your PRADO piece will arrive beautifully presented in our signature luxury packaging, ready to wear or to gift.
How long does delivery take?
Orders are prepared within 1–3 business days.
Estimated delivery times are typically 5–10 business days, depending on your destination.
Once dispatched, you'll receive a shipping confirmation with full tracking details.
Can I track my order?
Absolutely.
As soon as your order leaves our atelier, you'll receive an email containing your tracking number, allowing you to follow every stage of its journey.
Which countries do you ship to?
We currently deliver throughout most European countries, with additional international destinations available.
Available shipping locations are displayed during checkout.
Orders
Can I change or cancel my order?
If your order has not yet entered preparation, we'll gladly assist with modifications or cancellation.
Please contact us as soon as possible after placing your order.
What happens after placing an order?
Immediately after checkout you'll receive an order confirmation.
Our team then carefully prepares your jewelry before dispatching it in our signature packaging.
Once shipped, you'll receive tracking information by email.
Why haven't I received my confirmation email?
Please check your spam or junk folder first.
If you still haven't received it, contact our Client Care team and we'll resend your confirmation immediately.
Products
Is the jewelry genuine 925 Sterling Silver?
Yes.
Every PRADO creation is crafted from genuine 925 Sterling Silver, internationally recognised for its durability, brilliance and lasting beauty.
Is it hypoallergenic?
Yes.
925 Sterling Silver is naturally suitable for most sensitive skin, making it comfortable for everyday wear.
Will the jewelry tarnish?
Like all genuine Sterling Silver, a natural patina may develop over time through exposure to air, moisture and everyday elements.
This is a natural characteristic of precious silver — not a flaw.
Regular care will easily restore its original brilliance.
Can I wear it every day?
Absolutely.
Our collections are designed to become part of your everyday wardrobe.
To preserve their beauty, we recommend removing your jewelry before swimming, showering, exercising or applying perfumes and lotions.
Does every order include luxury packaging?
Yes.
Every PRADO piece is presented inside our signature jewelry box and protective pouch, carefully designed to reflect the elegance of the collection.
Whether purchased for yourself or as a gift, the presentation is part of the experience.
Returns
What is your return policy?
We accept returns within 30 days of delivery, provided the jewelry remains unworn and is returned in its original packaging.
How do I request a return?
Simply contact our Client Care team with your order number.
We'll guide you through the process and provide all necessary instructions.
When will I receive my refund?
Once your return has been inspected and approved, refunds are processed within 5–7 business days using your original payment method.
Warranty
Does PRADO offer a warranty?
Yes.
Every PRADO JOAILLERIE MILANO creation is covered by a 12-month craftsmanship warranty from the date of purchase.
What does the warranty cover?
Our warranty covers manufacturing defects relating to materials or workmanship.
It does not cover accidental damage, misuse, alterations or normal wear associated with everyday use.
If you believe your piece requires inspection, our Client Care team will be pleased to assist.
Payments
Which payment methods do you accept?
We accept the world's most trusted payment methods, including:
- Visa
- Mastercard
- American Express
- Apple Pay
- Google Pay
- PayPal
- Shop Pay
Every transaction is securely encrypted using industry-leading payment technology.
Jewelry Care
How should I clean my jewelry?
Use a soft polishing cloth regularly to maintain its shine.
For occasional deeper cleaning, wash gently using lukewarm water and mild soap before drying thoroughly with a soft cloth.
How should I store my jewelry?
Store each piece separately inside its original PRADO pouch or jewelry box.
Keeping jewelry protected from humidity and direct sunlight helps preserve its finish for years to come.
How can I keep my jewelry beautiful over time?
Avoid prolonged contact with water, perfumes, lotions and household chemicals.
Clean your jewelry regularly and store it carefully after each wear.
With proper care, your PRADO piece will remain timeless for many years.
Contact
How can I contact PRADO?
Our Client Care team is available to assist you with any question. Please visit our Contact page and we will respond within one business day.
PRADO JOAILLERIE MILANO — Crafted with intention. Worn with meaning.